Home / Services / Long-Term Care Ombudsman Program Services | Meal Sites/Senior Centers | PASSPORT | Assisted Living | Care Coordination | Ohio Home Care | MyCare Ohio | Long-Term Care Ombudsman | HOME Choice | Community-Based Care Transitions Long-Term Care Ombudsman Direction Home Akron Canton's Long-Term Care Ombudsman (LTCO) program provides support to people who are receiving long-term care services. Our certified LTCO staff and volunteers assist consumers in identifying and connecting with appropriate long-term care services. The LTCO also investigate concerns and complaints related to long-term care services and advocate for better care systems and higher quality of care for all long-term care consumers. These services are free and available to all consumers of long-term care including nursing facilities, assisted living facilities and home care recipients. Ombudsman Services Investigating Complaints and Concerns Anyone with concerns or complaints related to long-term care can contact the LTCO. The LTCO will investigate the complaint and attempt to resolve the concern utilizing negotiation, mediation, education and advocacy. All investigations are confidential and the ombudsman only speak about the concern to others if they are given consent to do so. Advocating for Quality of Life The LTCO staff and volunteers participate in local and regional coalitions in an effort to advocate and promote better quality of life for people receiving long-term care service. The LTCO work closely with long-term care service providers to inform and educate them regarding the need for high quality care that meets the needs of the consumers. Assisting with Choices The LTCO provide valuable information on long-term care facility (nursing, assisted living, adult day service) selection. We know how overwhelming selecting a long-term care facility can be; we're here to help. Transition Coordination The LTCO assist residents of long-term care facilities transition to home and community-based settings utilizing HOME Choice resources. For more information on HOME Choice, click here! Contact Your Long-Term Care Ombudsman Today! Call 800.421.7277 ext. 8201 to talk to an LTCO or email firstname.lastname@example.org. To reach the designated MyCare Ohio Ombudsman call Francine at 330.896.9172. For more information on the MyCare Ohio Ombudsman, click here. Become a Volunteer Ombudsman A critical component of the Long-Term Care Ombudsman (LTCO) program is our volunteers who assist in monitoring the quality of long-term care services throughout our four-county service area (Portage, Stark, Summit, Wayne). LTCO volunteers maintain a visible presence in long-term care facilities by visiting, talking with the residents and their families, observing conditions and resolving complaints. Volunteer Ombudsman training sessions are held routinely and cover a wide variety of topics including resident rights, aging sensitivity, and the long-term care system overview. Click here to complete the Volunteer Ombudsman application.