August 19, 2020 CEU

Zoom Webinar
$45.00 morning session

CLICK HERE to register

9:00 am - 12:15 pm

Bridges or Barriers? Skills to Elevate Your Patient/Client Care IQ

3 CEUs: LSW/LISW/SWA; LPC/LPCC; Nurses (via reciprocity with the CSWMFT Board); LNHA

Could you be sabotaging your patient/client care relationships due to assumptions, misunderstandings, or a lack of self-awareness? This program will highlight the facts behind widely held communication myths and beliefs. Participants will learn about the characteristics and practices of those who successfully communicate with their clients and patients as well as experience simple tips and basic techniques that build bridges not barriers between themselves and those that they provide care for.


  • ​Identify the communication intentions and goals of healthcare professionals and social service providers to understand their impact on client/patient relationships, outcomes, and care
  • Examine key communication myths, truths, and theories. Identify how we may block others, and learn how we can build bridges by creating open, supportive relationships and work environments for providers, clients, and their patients
  • Identify the do’s and don’ts of skillful communicators. Experience tips and techniques that can help providers more skillfully approach, support, and healthfully enable those that they provide for
About the Speaker:  Andrea (Andie) Peck

Andrea Peck (Andie) is a trainer, facilitator, speaker and communication coach-- certified in Myers Briggs and Emotional Intelligence (EQi.2.0).  She supports and inspires groups and individuals to elevate their communication I.Q.  Andrea has trained staff and professionals at local hospitals and Universities, various associations and nonprofits, as well as small business and at Corporate College.

By asking the important questions and sharing resources, she helps clients to dig deep and gain a renewed sense of themselves-- whether their focus is creative problem-solving, building relationships, navigating differences, or expressing their best self. As a result, they are more aware-- of themselves and others, able to clarify their purpose and goals, and recognize the value of being a skilled, competent communicator. 

Andrea is author of: "Journaling: Discovering Ourselves through Acts of Creation," and a booklet: "Professional Image Enhancement: 49 Tips for Achieving Job Satisfaction and Success."