September 14, 2020 CEUs

Zoom Webinar
$45.00 morning
 OR afternoon session
$75.00 both sessions

CLICK HERE to register

9:00 am - 12:15 pm

Strategies to Manage Difficult Behaviors

3 CEUs: LSW/LISW/SWA; LPC/LPCC; Nurses (via reciprocity with the CSWMFT Board); pending LNHA

When there is a major concern or crisis that involves an older adult in the family, it can become a difficult and stressful situation for all involved. Difficult behaviors can be triggered and healthcare professionals are frequently faced with addressing the needs of the older adults while dealing with the concerns of their families and care partners.  The key is to have an increased awareness of the variety of obstacles, triggers for challenging behaviors and specific techniques that can be implemented to reduce the conflicts and redirect the discussions.


  • Participants will be able to identify the cognitive and communication challenges that contribute to challenging behaviors.
  • Participants will be able to identify physical and environmental triggers for challenging behaviors
  • Participants will be able to discuss the contribution of family dynamics to  challenging behaviors. 
  • Participants will be able to list effective strategies for managing challenging behaviors with older adults and family interactions

CLICK HERE to register

1:00 pm - 4:15 pm

Aging Parents: When to Step in and How to Approach Critical Conversations

3 CEUs: LSW/LISW/SWA; LPC/LPCC; Nurses (via reciprocity with the CSWMFT Board); pending LNHA

Friends and family members of an older adult with communication limitations and/or memory loss and cognitive difficulties often experience challenges when trying to assess and discuss areas of concern.  Sometimes the changes are inconsistent and the implications are not always obvious, especially in the earlier stages of memory loss. Understanding the red flags is essential prior to initiating some of those critical conversations.  Walking their journey means helping the older adult have as much independence as possible while maximizing their safety and enhancing their quality of life. Knowing some of the more appropriate resources for their difficulties and compensatory strategies can lay the groundwork for future discussions and proactive planning.


  • Participants will discuss and understand communication deficits that may happen as people age, the compensatory strategies older adults use, and how they can hinder the relationship between themselves and the professional
  • Participants will learn to identify red flags when declining cognition affects an older adult's daily routine and learn strategies to help them modify their behavior
  • Participants will learn common obstacles they may face when starting a difficult conversation regarding care planning and/or treatment with a client and their family.
  • Participants will learn methods to enhance future conversations to enable positive outcomes

About the Speaker Kathryn Kilpatrick, M.A.

Kathryn received her Master's degree in Speech-Language Pathology in 1968 from the University of Massachusetts. She has worked in a variety of settings, primarily in Ohio, including hospitals, rehabilitation centers, with 35 years in the area of home health care.

She is a national motivational speaker and author of more than 30 products to enhance communication and connection to all those wanting to enhance their quality of life, particularly when there are communication, memory and cognitive challenges.

Her websites, Communication Connection and Memory Fitness Matters have an abundance of resources including her eldercare and memory fitness blogs, interviews and podcasts, and sample pages of all her products

Currently she is focusing on her geriatric life enhancement consulting practice as well as her brain health/memory fitness and Lifelong Learning programs.