Communication Competence: Essential Skills for Successful Patient Care

9:00 AM - 12:15 PM
CEUs: $50.00
No CEUs: $25.00
3.0 CEUs available for:

  • LSW/LISW/SWA (CSWMFT #: RSX069601)

  • Nurses ​(via reciprocity with the CSWMFT board)
REGISTER HERE

Summary: 

Patient care providers offer valuable services and support. Yet successful patient care requires more than knowledge, skills, or experience.  It’s also about the quality of the communication. Learn what effective communication means, how it  benefits client/patient relationships,  and how it directly impacts health care.    Learn tips and experience communication skills and approaches to achieve and maintain successful patient/client care outcomes.      

Objectives:

  • Assess current communication skills: strengths, challenges, and their impact on the workplace.   

  • Define communication effectiveness.  Recognize its role in building  healthy client/patient relationships, and supportive environments that address client/patient needs and care.

  • Identify factors that can undermine communication effectiveness and   become obstacles to safe, supportive,  engaging work environments.

  • Recognize  verbal and nonverbal behaviors and language that impact client and patient perceptions regarding the quality of support and care that they’re receiving. 

About the Speaker: Andrea (Andie) Peck

Andrea Peck (Andie) is a trainer, facilitator, speaker and communication coach-- certified in Myers Briggs and Emotional Intelligence (EQi.2.0).  She supports and inspires groups and individuals to elevate their communication I.Q.  Andrea has trained staff and professionals at local hospitals and Universities, various associations and nonprofits, as well as small business and at Corporate College. 

By asking the important questions and sharing resources,  she helps clients to dig deep and gain a renewed sense of themselves-- whether their focus is creative problem-solving, building relationships, navigating differences, or expressing their best self. As a result, they are more aware-- of themselves and others, able to clarify their purpose and goals, and recognize the value of being a skilled, competent communicator.

Andrea is author of: "Journaling: Discovering Ourselves through Acts of Creation," and a booklet: "Professional Image Enhancement: 49 Tips for Achieving Job Satisfaction and Success."

REGISTRATION & CANCELLATION INFORMATION:

​Class sizes are limited, so register early.  Classes with low registrations may be canceled.  If the class is canceled or moved, participants will be contacted via email at least 24 hours in advance.

Classes start and end on time.  To ensure a quality experience for all, please arrive (in-person) or log in (virtual) at least 15 minutes prior to the class start time.  CEU credits will be adjusted 0.25 credit hours for every 15 minutes not in attendance; adjusted certificates will be emailed to participants within 3 business days after the training.  Hard copies of certificates will be mailed upon request.

It is difficult to control room temperature to everyone's comfort level.  We suggest you dress in layers that can be adaptable to warm and cool temperatures.

For auditing purposes, arrival and departure times and signature are required on attendance sheets.