If you are a My Care Ohio member, you can request assistance from a Long-term Care Ombudsman. The role of the Ombudsman in My Care Ohio includes:
Educating members about their rights
Assuring care is delivered in a person-centered fashion
Resolving problems with access to benefits
Supporting members appealing service denials or reductions
How to Contact an Ombudsman
Call 1-800-421-7277, option 4.
CLICK HERE to stay up-to-date on the Direction Home Ombudsman and Advocacy Facebook page.
Not Familiar With MyCare Ohio?
MyCare Ohio is a managed care program designed to coordinate the physical, behavioral and long-term care services for individuals who are eligible for both Medicaid and Medicare. The program is administered by the Ohio Department of Medicaid. Direction Home Akron Canton works in partnership with CareSource, Molina, Anthem and Buckeye plans to deliver MyCare Ohio services.
To learn more about MyCare Ohio services and eligibility requirements, please call the
Aging and Disability Resource Center at 877.770.5558.