Creating the Black Tie Leadership and the Black Tie Customer Experience - for improved patient satisfaction

St. George's Fellowship Center (3204 Ridgewood Rd., Akron)*
9:00 AM - 12:00 PM
FREE CEUs
3.0 CEUs available for:

  • LNHA (BELTSS: 39936-001-C-22)

*We are closely monitoring the COVID-19 positivity rates and will follow CDC recommendations for in-person gatherings. If recommended, this training may move to a virtual platform.
REGISTER HERE

It is imperative that social service providers in a supervisory role and facility administrators are taking steps to create a welcoming, effective, and inclusive environment for supervisees, co-workers, and clients/residents alike. This training will teach customer service skills to give your clients and residents the best experience and outcomes yet. We'll review two 6-step strategies participants can begin using immediately, making the practice and/or facility a place where staff want to work and residents love to live.

Objectives:

  • Participants will learn and understand how to build an effective, inclusive, and exciting "customer experience" when working with their clients and/or residents
  • Participants will learn and understand what touchpoints are and their importance in creating a welcoming environment for a client/resident and co-workers
  • Participants will understand and be able to teach their teams the important difference between the function and purpose of their job

About the Speaker:  Bob Pacanovsky

Bob is a graduate of The University of Akron with a Bachelor’s Degree in Finance. He is involved in his communities as he is the Board Chair for OPEN M, a Christian Ministry that helps the working poor in the Akron area.  He is also the Past President of the NSA Pittsburgh Chapter (National Speakers Association) and serves on the boards of the Greater Cleveland Partnership- COSE Advisory Board, and Jennings Ohio- Senior Living.

​He is most proud of being married to his wife, Connie for 30 years, and of his son, Adam.

REGISTRATION & CANCELLATION INFORMATION:

​Class sizes are limited, so register early.  Classes with low registrations may be canceled.  If the class is canceled or moved, participants will be contacted via email at least 24 hours in advance.

Classes start and end on time.  To ensure a quality experience for all, please arrive at least 15 minutes prior to the class start time and find a seat.  CEU credits will be adjusted 0.25 credit hours for every 15 minutes not in attendance; adjusted certificates will be emailed to participants within 3 business days after the training.  Hard copies of certificates will be mailed upon request.

It is difficult to control room temperature to everyone's comfort level.  We suggest you dress in layers that can be adaptable to warm and cool temperatures.

For auditing purposes, arrival and departure times and signature are required on attendance sheets.