Communication Etiquette: Creating a Culture of Respect 

9:00 AM - 12:15 PM
CEUs: $45.00
No CEUs: $20.00
3.0 CEUs available for:

  • LSW/LISW/SWA (CSWMFT #: RSX069601)

  • LPC/LPCC (CSWMFT #: RCX031303)

  • Nurses ​(via reciprocity with the CSWMFT board)
REGISTER HERE

Our work relationships impact job satisfaction and success as much as our job skills. As a result, respectful, civil communication is key to long term professional, workplace, and client/patient success.  Learn what communication etiquette means, why it’s fundamental for success, and how it contributes to productive work environments that support patient care. Identify key myths and  practices that prevent respectful communication, along with the goals, strategies, and styles of thriving work environments.     

Objectives:

  • Identify and assess individual approaches to workplace respect and etiquette as a healthcare professional/social service provider.  Identify patterns, strengths, and workplace challenges.  
  • Learn what respect and etiquette mean, and how they  impact workplace performance, attitudes, and relationships. 
  • Identify the various myths and causes of incivility and disrespect in the workplace, how they are supported, and how they impact client/patient relationships.
  • Learn the goals, strategies, and skills of respectful communicators.  Experience tips and techniques that enable providers to skillfully approach and support the workplace as well as those that they provide for.

About the Speaker:  Andrea Peck

Andrea (Andie) is a trainer, facilitator, speaker and communication coach-- certified in Myers Briggs and Emotional Intelligence (EQi.2.0).  She supports and inspires groups and individuals to elevate their communication I.Q.  Andrea has trained staff and professionals at local hospitals and Universities, various associations and nonprofits, as well as small business and at Corporate College.    

By asking the important questions and sharing resources,  she helps clients to dig deep and gain a renewed sense of themselves-- whether their focus is creative problem-solving, building relationships, navigating differences, or expressing their best self. As a result, they are more aware-- of themselves and others, able to clarify their purpose and goals, and recognize the value of being a skilled, competent communicator.

Andrea is author of: "Journaling: Discovering Ourselves through Acts of Creation," and a booklet: "Professional Image Enhancement: 49 Tips for Achieving Job Satisfaction and Success."

REGISTRATION & CANCELLATION INFORMATION:

​Class sizes are limited, so register early.  Classes with low registrations may be canceled.  If the class is canceled or moved, participants will be contacted via email at least 24 hours in advance.

Classes start and end on time.  To ensure a quality experience for all, please arrive at least 15 minutes prior to the class start time and find a seat.  CEU credits will be adjusted 0.25 credit hours for every 15 minutes not in attendance; adjusted certificates will be emailed to participants within 3 business days after the training.  Hard copies of certificates will be mailed upon request.

It is difficult to control room temperature to everyone's comfort level.  We suggest you dress in layers that can be adaptable to warm and cool temperatures.

For auditing purposes, arrival and departure times and signature are required on attendance sheets.