Assertiveness: Speaking Up for Patient Care

9:00 AM - 4:15 PM
CEUs: $80.00
No CEUs: $45.00
6.0 CEUs available for:

  • LSW/LISW/SWA (CSWMFT #: RSX069601)

  • Nurses ​(via reciprocity with the CSWMFT board)



No need to be a tyrant or door mat, assertive communication works. It enhances self-esteem, decision making, and problem-solving skills, and it positively impacts patient/client relationships, and patient care.   


  • Assess your assertive communication style

  • Identify factors that prohibit direct, clear, constructive communication

  • Evaluate the strengths and drawbacks of different communication approaches and style

  • Recognize the power of assertive communication to promote clarity, receptivity, approachability,  and collaboration for proactive, responsible patient care

About the Speaker: Andrea Peck

Andrea Peck (Andie) is a trainer, facilitator, speaker and communication coach-- certified in Myers Briggs and Emotional Intelligence (EQi.2.0).  She supports and inspires groups and individuals to elevate their communication I.Q.  Andrea has trained staff and professionals at local hospitals and Universities, various associations and nonprofits, as well as small business and at Corporate College. 

By asking the important questions and sharing resources,  she helps clients to dig deep and gain a renewed sense of themselves-- whether their focus is creative problem-solving, building relationships, navigating differences, or expressing their best self. As a result, they are more aware-- of themselves and others, able to clarify their purpose and goals, and recognize the value of being a skilled, competent communicator.

Andrea is author of: "Journaling: Discovering Ourselves through Acts of Creation," and a booklet: "Professional Image Enhancement: 49 Tips for Achieving Job Satisfaction and Success."


Class sizes are limited, so register early.  Classes with low registrations may be canceled.  If the class is canceled or moved, participants will be contacted via email at least 24 hours in advance.

Classes start and end on time.  To ensure a quality experience for all, please arrive at least 15 minutes prior to the class start time and find a seat.  CEU credits will be adjusted 0.25 credit hours for every 15 minutes not in attendance; adjusted certificates will be emailed to participants within 3 business days after the training.  Hard copies of certificates will be mailed upon request.

It is difficult to control room temperature to everyone's comfort level.  We suggest you dress in layers that can be adaptable to warm and cool temperatures.

For auditing purposes, arrival and departure times and signature are required on attendance sheets.