CEU: Human Behaviors: What is Normal?

Workshop: Leadership is Professionalism in Action

1:00 pm-2:00 pm
1.0 CEU

  • LSW/LISW/SWA (RSX069601)
  • LPC/LPCC (RCX031303)
  • Nurses ​(via reciprocity with CSWMFT board)
  • pending LNHA (BELTSS)

2:15 pm-4:15 pm
No CEUs Available


Join us for a program that will explore human behavior and the question of normal vs. aberrant behavior.  Diseases, psychiatric conditions and basic elements of personal discomfort can each play a role in behavioral conduct. This seminar will provide valuable information for professionals and non-professionals who are interested in some of the most common debilitating conditions among the geriatric population.  For those dealing with the challenging behaviors associated with dementia, mental illness or demanding seniors, these insights will dispel common myths, summarize current knowledge, and demonstrate interactive techniques for effective interventions. Caregivers who address the underlying causes of negative behaviors can sooth anxiety and create a positive interpersonal dynamic with immediate and satisfying results!   


  • Recognize abnormal behavior as symptomatic of an underlying cause.
  • List three common situations that alter all human behaviors.
  • Name three diagnoses identified as a psychiatric condition by NAMI.
  • Describe one de-escalation technique used to reduce an escalating behavior.



Join us for a program that will consider the questions that are being asked about workplace dynamics that compromise professionalism and personal job satisfaction.  This workshop will provide a forum for professionals and paraprofessionals who are interested in one of the common problems that plague the workplace: unprofessional behavior.  Lack of professional courtesy, communication, education and kindness lead to many problems.  Employees face challenges in the course of a work day, but none are as difficult as the situations that are emotionally charged.  When people get ‘upset’, professionalism flies out the window.  What insight is needed to dispel common reactions that lead to loss of control?  This workshop will explore the human elements of reactionary behavior and provide interactive techniques for effective and professional cooperation. 


  • Define Professionalism
  • List three professional standards
  • Recognize the negative impact of unprofessional activity on workforce outcomes
  • Establish and utilize non-verbal communication to demonstrate professional conduct
  • Name 2 characteristics of clinical confidence that put people at ease
  • List 3 purposes of Leadership and the qualities needed for each purpose

About the Speaker:  Jeannie Flossie, M. Ed., LNHA

Jeannie Flossie -- Is a licensed nurse, Nursing Home Administrator and holds a Master’s degree in Education.  As sole proprietor of Cognitive Concepts Consulting Services, she was certified in Person Centered Care/Dementia Mapping in 2002, and was qualified by the Alzheimer’s Foundation of American as an Excellence in Care Specialist in 2007.  She has been providing training and consultation for medical professionals, at every level, for over 30 years; and her scope of expertise includes multiple facets of education, family and caregiver dynamics and intervention. 

Jeannie has been an invited guest speaker at National, State and local levels and presented her work on ‘Alzheimer’s type dementia’ at the International Alzheimer’s Convention in Washington, D.C.

She has served the citizens of Ohio as Vice President of the Ohio Board of Nursing and as a public speaker she brings research, reality, and first-hand experience, to the front of the class. 


Class sizes are limited, so register early.  Classes with low registrations may be canceled.  If the class is canceled or moved, participants will be contacted via email at least 24 hours in advance.

Classes start and end on time.  To ensure a quality experience for all, please arrive at least 15 minutes prior to the class start time and find a seat.  CEU credits will be adjusted 0.25 credit hours for every 15 minutes not in attendance; adjusted certificates will be emailed to participants within 3 business days after the training.  Hard copies of certificates will be mailed upon request.

It is difficult to control room temperature to everyone's comfort level.  We suggest you dress in layers that can be adaptable to warm and cool temperatures.

For auditing purposes, arrival and departure times and signature are required on attendance sheets.